Our suites strategically located at most of the convenient places. You can easily explore the city with freedom.
We all love clean accommodation, Cleanliness is one of our top priority to serve you better, We change bed sheets and perform cleaning works around the place after each of your stay.
Feel like home while travelina! Our fully furnished apartments would make you feel as comfortable as your home.
We are a team of committed vacation home operator and available to
be
contacted 24/7. Founded in 2017 and still growing. it is a happy work as we are
in vacation business meeting everyone with a smile on their face thus make us
a happy person to0.
1. “PLEASE READ THE TERMS AND CONDITIONS CAREFULLY AS YOU WILL BE BOUND BY THEM” GENERAL TERMS
(1)
Your contract is with Top Eminent Sdn. Bhd. Usage of this website is on condition that you accept without variation. The terms and conditions set out here in which Eminent Suite may vary from time to time at its sole discretion with/without notice to you and you acknowledge that the usage of this website constitutes your agreement to all the terms and conditions in force for the time being as set out herein.
(2)
In the Terms & Conditions: “we” or “us” or “b&b” means Eminent Suite (including, where appropriate, our employees, agents, and suppliers and all relevant insurers); “you” or “guests” means any and all person(s) for whom a b&b apartment is booked.
(3)
The following terms and conditions create a legally binding agreement between you and Eminent Suite.
2. DEFINITION
(1)
Administration fee :
Room booking and administration fee.
(2)
Booking confirmation number
:
: A number will be issued to the guest who successfully completes their room booking process.
(3)
Cancellation charge:
Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a total paid amount of cancellation fee. Failure to arrive at our B&B Apartment will be treated as a late cancellation and will incur a cancellation fee of total paid amount, or more, per unit.
(4)
Changes :
Such changes are limited and not limited to guest name, booking date(s), room type and any other changes which will be determined by Eminent Suite. For such changes, the guest needs to call Eminent Suite contact number or e-mail us.
(5)
Bed
:
Single size bed or Double queen size bed or 2 single size bed.
(6)
Booking
:
You place a definitive booking with payment via our website powered by Beds24.
(7)
Cafe/Store
:
Cafe/Restaurant/Store situated at the respective b&b apartments.
(8)
Cancellation
:
When you cancel your booking with us.
(9)
Check-in time
:
3.00 p.m.
(10)
Check-out time
:
Before 12.00 p.m.
(11)
:
Any email from guests send to admin@eminentsuite.com will receive reply within 3 working days.
(12)
Guest
:
A staying customer at Eminent Suite.
(13)
B&B Apartment
:
Eminent Suite
(14)
Service tax and charges
:
6% Sales & service tax
(15)
Multiple nights
:
More than one (1) night.
(16)
Rate
:
Price charged for your apartment unit(s).
(17)
Real time
:
A steady flow of new information without interruption occurring immediately.
(18)
Reference print-out
:
Print out that we issue when your booking has been confirmed.
(19)
Security :
Comprises security guards, CCTV and key lock system.
3. EMINENT SUITE “LIMITED SERVICE” CONCEPT
(1)
All that is necessary and essential to ensure a good night’s sleep.
(2)
Safe, clean and comfortable environment.
GENERAL
(1)This Privacy Policy (“Privacy Policy“) is provided by Eminent Suite, Top Eminent Sdn Bhd. and its franchisees, associates, subsidiaries and affiliateswho operate Hotel Malaysia, including Eminent Suite, Top Eminent Sdn Bhd. and its affiliates (collectively referred to as “we”, “our” and “us”).(2)This Privacy Policy describes how and when we collect your personal information, what that information may be used for, who uses it, when it may be disclosed to other parties, how you can access your details and seek correction of your details, the control your own personal information and how you can contact us.(3)By visiting Eminent Suite’s website (https://eminentsuite.com/) (“Website“), you are deemed to have read and agree to be bound by this Privacy Policy.
NOTICE
(1)This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.(2)We may vary or update this Privacy Policy from time to time. We will notify you of these changes to our Privacy Policy on our Website. Please check our Website regularly for updates to our Privacy Policy.INFORMATION COLLECTION AND USE
(1)We may collect and hold personal information/data (“Personal Information“) about you or someone else whom you are making a booking for or traveling with (“Third Party“), that is, information that can identify you or such Third Party, including without limitation full name, postal and email address, other contact details, identification details, payment details, booking and travel information, and other information relevant to providing you with the services you and/or the Third Party are, or someone else you know is, seeking., which we receive from you through our Website, call centre, social media sites, walk-in or distribution channels, including online travel agencies. You agree that you have obtained the consent of such Third Party to provide us with their Personal Information and to view or change their information. You agree to indemnify us in the event we suffer any loss or damage as a result of your failure to comply with the same.(2)You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date.(3)We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes: a. to process your booking and for other operational and administrative purposes, including without limitation, processing bills and payments, travel notification, manage your account; b. to provide you or someone else you know customer support and services; c. to undertake various activities that are required by law; d. for administrative, operational, marketing, planning, product or service development, troubleshooting and research requirements; e. to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires; f. as part of a program you have joined (e.g. loyalty program) or purchase you have made; g. to resolve disputes or enforcement of our Terms & Conditions at our Website (Please refer to Terms & Conditions); and h. for any purpose made known to you at the time at the time of collection of your Personal
Information.
(collectively referred to as “Purposes“)
(4)At any time you may opt-out of receiving marketing communications from us by contacting us (see the CONTACTING US section below) and we will ensure that your name is removed from our mailing list.(5)At any time you may opt-out of receiving marketing communications from us by contacting us (see details below) and we will ensure that your name is removed from our mailing list.(6)We use general, aggregated information to generate statistics and measure site activity to improve the usefulness of customer visits. Such information does not include Personal Information.(7)We may disclose your information:
a. to our related companies, affiliates, advisors, contractors, vendors or service providers for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes and to otherwise provide customer support and services to you; b. to owners and operators of our franchised b&b or our business partners and investors; c. to other third parties with whom we have commercial relationships, for marketing, advertising and related purposes,unless you have indicated that you do not wish for us to disclose to such third parties for marketing and advertising purposes;
d. social media websites; and
e. as required or authorised under law or provided in co-operation with any governmental authority. (8)If you fail to provide us with Personal Information stated in paragraph (3.1) above, we may not be able to perform and/or carry out any of the Purposes.
MARKETING AND PROMOTIONAL COMMUNICATIONS
(1)We may use the Personal Information provided to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires unless you have indicated that you do not wish to receive such materials.(2)You may opt out of receiving any communications from us at any time by clicking on the “unsubscribe link” on the relevant email communications or contact us with your request (see the CONTACTING US section below).
SECURITY OF YOUR PERSONAL INFORMATION
(1)We will take reasonable steps to protect any Personal Information we receive from you via our Website from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de-identified when no longer needed.(2)By providing us with Personal Information or using
